Understand who you are trading with - Read our trading conditions

qookware.dk is owned and operated by

MM Corp ApS

Svenstrup Bane Alle, by Bentax

9230 Svenstrup J

CVR: 40286977

Tel: 25944677

Email: info@qookware.dk

Payment

Qookware.dk accepts payment with MobilePay Online, VISA-Dankort, VISA, VISA Electron and Mastercard. Payment will only be debited from your account when the item is shipped. We do not charge any card fees.

All amounts are in DKK. Danish kroner and are inclusive of VAT.

Qookware.dk accepts payment via AltaPay, which encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Reservation of amount

If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:

1) We will deduct the amount when we ship the item, or 2) the money will be released according to agreement with your card issuer.

(Name the international card issuers that can be used with you)

You can read more about the rules for your specific card from your card issuer.

With Anyday you can split your payment. You pay the first installment when the item is delivered, and the remaining amount is paid off over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday you get an account that you can use at all webshops that offer payment through Anyday. Read the terms and conditions for Anyday here: www.anyday.io/da/terms-conditions/shopper

Shipping

Always free shipping on all orders over 499 kr. Orders under DKK 499 cost DKK 49 in shipping.

Distribution to private individuals DKK 49, distribution to businesses DKK 49.

Orders received before 4:00 PM on a weekday will be shipped the same day. We ship our products with GLS and all orders are shipped with a unique tracking number, so you can follow your package from the time it leaves our warehouse until it arrives at your address.

We have next-day delivery every weekday (Saturday only to the collection point).

All orders placed with home delivery are responsible for picking up the package from a parcel shop if they are not at home when the package is delivered to their home.

Right of withdrawal

As a consumer, you have a 100-day right of withdrawal when you shop with us.

The cancellation period expires 100 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 100 days after the day you receive the last lot or part.)

The deadline means that you have 100 days from receipt to notify us that you wish to cancel your purchase. You can send an email to info@qookware.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Right of withdrawal after day 15:

Refund of money

When we receive a return package, we will review your case and the package. We expect you to return the goods in unbroken packaging and without defects or defects. If the case is successful, we will return the money to the account from which the order came, if otherwise desired, we must be contacted.

Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the return of the package yourself, and you are responsible if any damage occurs during transport. Unless you choose to use our free return portal, which you can find right here: Return portal

The condition of the item when you return it

If the product has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back.

We recommend that you return the item in the original packaging.

If the original packaging is missing, it may result in a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including shipping costs (this does not apply to additional shipping costs in cases where you have chosen a delivery method other than the cheapest form of standard shipping that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.

We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:

MM Corp ApS

Svenstrup Bane Alle 3, by Bentax

9230 Svenstrup J

We only accept packages that are sent directly to the address.

Right of complaint

When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods.

This means that you have the right to complain for 24 months.

If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.

You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.

The item is sent to:

MM Corp ApS

Svenstrup Bane Alle 3, by Bentax

9230 Svenstrup J

We only accept packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.

Access to complaints

If you as a consumer want to complain about your purchase, please contact info@qookware.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.

To be able to complain, the product or service you want to complain about must have cost at least DKK 1,220 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 790. There is a fee to have the complaint processed. When you shop at an e-labeled webshop, you can have your case processed by the e-labeled website for free - regardless of the amount. Read more here:

If you live in Denmark and have traded with a seller outside Denmark, but within the EU, Norway, Iceland or the UK, you can complain to Consumer Europe here. If you live in another EU country, Norway or Iceland, you can contact the Consumer Europe office in the country in question.

Purchase of product with accompanying gift.

When a discount is used or there are periods in campaigns in which a gift can be received for purchases over XX kr., it is only possible to receive one gift per order number or per unique combination of gift offers, as well as per person with associated phone number. Therefore, it is not possible to receive a gift more than once per unique offer/campaign. Even if there are 2 of a gift in the basket or on the order form, only one will be sent. Unless otherwise stated. If a gift is received when purchasing a product and the product is returned, the gift must also be returned. If the gift is not returned, the value of the gift will be offset against the possible order size. Any discounts on the order will be taken into account, so the gift sent will be offset against any possible discount price and not the normal full amount.

Furthermore, during certain peak seasons, there may be discount codes that will not work due to peak seasons. This includes, for example, the Birthday offer period, Mother's and Father's Day, Black Week/Friday and others. We reserve the right to deactivate discount codes during these periods, even if nothing else is stated upon receipt of the discount code.

Privacy Policy

We need the following information when you shop with us:

Name, address, phone number and email address.

We record and disclose the personal information that is necessary to be able to deliver the goods to you.

The personal data is registered with MM Corp ApS and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.

The data controller at qookware.dk is MM Corp ApS.

You have the right to be informed about what information we process about you.

If you believe that the information is accurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be, for example, if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@qookware.dk.

Standard cancellation form

(This form is only completed and returned if the right of withdrawal is exercised)

To:

MM Corp ApS

Svenstrup Bane Alle 3, by Bentax

9230 Svenstrup J

Email: info@qookware.dk

I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

__________________________________________________________________________________

Ordered on: _______________________________ Received on: _______________________________

Consumer's name: ______________________________________________________________________

Consumer's address: ___________________________________________________________________